Player Policies

Refund Policy

Please review the following refund policy before withdrawing from an AJGA Tournament or AJGA Qualifier.

AJGA Refund Policy for Tournaments and Qualifiers

Withdrawals are submitted online in the Player Center. Withdrawals are not accepted via email or phone. Online withdrawal is available in the Player Center until midnight ET before the date of the official Tournament Practice Round and until midnight ET before the date of the AJGA Qualifier.

Event fees are refundable, as follows, through the end of 2020:

Out of an abundance of caution and in deference to travel concerns, we will modify the AJGA refund policy for tournaments and qualifiers through the end of 2020.

Players may withdraw one time from an AJGA event with a 100% refund.

If you withdraw eight (8) or more days prior to the Tournament Practice Round date or the same time period prior to an AJGA Qualifier date, simply withdraw in the Player Center as usual.

If you or someone in your traveling party experiences a last-minute illness inside of seven days before a Tournament Practice Round or Qualifier and the end of an online withdrawal period, you are also eligible for the one-time full refund by withdrawing per AJGA guidelines and submitting a doctor’s note to ajga@ajga.org. This additional flexibility is meant to help families avoid undue financial hardships and protect others from difficult situations.

Once the one-time 100% refund has been utilized, any subsequent withdrawals will fall under the normal AJGA Refund Policy for tournaments and qualifiers, which is as follows:

Tournament players who withdraw for any reason eight (8) or more days prior to the Tournament Practice Round date will be refunded 75% of the Tournament fee. Qualifier players who withdraw for any reason eight (8) or more days prior to the AJGA Qualifier date will be refunded 75% of the Qualifier fee.

Tournament players who withdraw for any reason between seven (7) days prior to the Tournament Practice Round and the end of the online withdrawal period will be refunded 50% of the Tournament fee. Qualifier players who withdraw between seven (7) days prior to the Qualifier date and the end of the online withdrawal period will be refunded 50% of the Qualifier fee.

NOTES:

  1. A player who needs to withdraw after the online withdrawal process has ended must communicate directly with the AJGA on-site Tournament Director.
  2. All processing fees (applying to more than one Tournament in a given week) are non-refundable.
  3. If you withdraw from any AJGA event into which you have been accepted, you will not receive the associated Tournament or Qualifier gifts.

AJGA Qualifier Cancellation Policy

Membership

After a membership has been submitted, the membership dues are non-refundable. If a membership is submitted mistakenly, the member can call Player Services (770-868-4200) within one business day to request a refund. Refund requests are not accepted via email. A $10 processing fee will be deducted.